Module 1: WebEx Overview
- Module Topics
- Lesson 1: Webex Product Overview
- Lesson 2: Webex Calling Overview
- Lesson 3: Webex Meeting Overview
- Lesson 4: Webex Hybrid Services and Integrations
- Lesson 5: Webex Messaging Overview
- Lesson 6: Webex Control Hub Monitoring Overview
- Module Summary
Module 2: Webex Calling Overview
- Module Topics
- Lesson 1: Webex Calling Overview
- Lesson 2: Webex Calling Differentiators
- Lesson 3: Webex Calling Dedicated Instance
- Lesson 4: Hybrid Webex Calling Use Cases
- Module Summary
Module 3: Network Planning, Network Assessment, and Security
- Module Topics
- Lesson 1: Webex Administration Client Requirements
- Lesson 2: Network Requirements
- Lesson 3: Network Assessment for Webex
- Lesson 4: Webex Calling Ports and Protocols
- Lesson 5: Private Network Connect to Webex Calling
- Lesson 6: Webex Calling Migration Considerations
- Module Summary
Module 4: Webex Phones, Devices, and Accessories for Webex Calling
- Module Topics
- Lesson 1: Webex Calling Devices Overview
- Lesson 2: Webex Calling Phones
- Lesson 3: Webex Calling DECT Phones
- Lesson 4: Webex App Calling Features
- Lesson 5: Webex Calling Wireless Phones
- Lesson 6: Webex Calling Conference Phones
- Lesson 7: Webex Calling Mobile Clients
- Lesson 8: Webex Calling Devices
- Lesson 9: Webex Calling Headsets
- Lesson 10: Webex Calling ATA Devices
- Module Summary
Module 5: Adding Phones and Devices
- Module Topics
- Lesson 1: Adding a Phone Assigned to a User
- Lesson 2: Adding a Personal Device
- Lesson 3: Adding a Common Area Phone
- Lesson 4: Adding a Shared Device
- Module Summary
Module 6: WebEx Calling Migration
- Module Topics
- Lesson 1: Webex Calling / CUCMC Migration Concepts
- Lesson 2: Webex Calling Migration
- Lesson 3: Webex Calling Phone Migration
- Lesson 4: Webex Calling Migration Tools
- Module Summary
Module 7: Webex Control Hub Administration
- Module Topics
- Lesson 1: Control Hub Overview
- Lesson 2: Organization Settings and Templates for Webex
- Lesson 3: Licensing
- Lesson 4: Adding Users
- Lesson 5: Webex Groups
- Lesson 6: Webex Locations
- Lesson 7: Webex Templates
- Lesson 8: Webex Apps and Integrations
- Lesson 9: Configuring Users for Calling
- Lesson 10: Administration Panels
- Lesson 11: Headset Management in Control Hub
- Module Summary
Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On
- Module Topics
- Lesson 1: User Provisioning
- Lesson 2: Directory Connector Provisioning
- Lesson 3: System for Cross-domain Identity Management (SCIM)
- Lesson 4: Integrate Azure AD with Webex
- Lesson 5: Single Sign-On with ADFS
- Lesson 6: OpenID Connect and PKCE
- Module Summary
Module 9: WebEx User Portal
- Module Topics
- Lesson 1: Webex User Portal
- Lesson 2: Webex Calling Portal
- Module Summary
Module 10: Configuring Webex Calling Settings and Features
- Module Topics
- Lesson 1: Feature Overview
- Lesson 2: Webex Calling - Client Settings
- Lesson 3: Auto Attendant
- Lesson 4: Call Park Extension & Call Park Group
- Lesson 5: Call Pickup
- Lesson 6: Call Queues
- Lesson 7: DECT Network
- Lesson 8: Hunt Groups
- Lesson 9: Single Number Reach
- Lesson 10: Paging Groups
- Lesson 11: Receptionist Client
- Lesson 12: Hoteling
- Lesson 13: Hotdesking
- Lesson 14: Virtual Extensions
- Lesson 15: Virtual Lines
- Lesson 16: Shared Line
- Lesson 17: Voicemail Group
- Lesson 18: Announcement Files
- Lesson 19: Executive Assistant
- Lesson 20: Other Call Features
- Module Summary
Module 11: WebEx Group Call Management
- Module Topics
- Lesson 1: Webex Group Call Management Overview
- Lesson 2: Webex Group Call Management Features
- Lesson 3: Group Call Management Configuration
- Lesson 4: Agents and Supervisor Experience
- Module Summary
Module 12: WebEx Calling Recording Dubber
- Module Topics
- Lesson 1: Call Recording Options for Webex Calling
- Lesson 2: Call Recording with Dubber
- Lesson 3: Call Recording Configuration
- Lesson 4: Call Recording with Imagicle
- Module Summary
Module 13: Webex Calling PSTN
- Module Topics
- Lesson 1: PSTN Gateway Options and Overview
- Lesson 2: Cisco Provided PSTN
- Lesson 3: Call Routing with Cloud Connect for Webex Calling (formerly Cloud Connected PSTN) Architecture
- Lesson 4: Premises-Based PSTN - Architecture
- Lesson 5: CUBE Premises-based Architecture
- Lesson 6: Premise-based Cube Registration Based
- Lesson 7: Multiple Registration-based Gateway on a Single CUBE
- Lesson 8: Certificate-based Premises-based PSTN
- Lesson 9: Configuring a Certificate-based PSTN
- Lesson 10: CUBE Configuration Platform Configuration and Certificates
- Lesson 11: CUBE Certificates Configuration
- Lesson 12: CUBE Trunk Enablement Configuration
- Lesson 13: CUBE Call Routing Configuration
- Lesson 14: CUBE High Availability
- Lesson 15: Managing Gateways from the Webex Control Hub
- Lesson 16: Enroll the Gateway in the Control Hub
- Lesson 17: Validate Registration-based LGW Configuration through Control Hub
- Lesson 18: Private Network Connect
- Module Summary
Module 14: Webex Calling Trunks, Route Group Dial Plans
- Module Topics
- Lesson 1: Webex Calling Routing Overview
- Lesson 2: Webex Calling Locations
- Lesson 3: Dial Plans
- Lesson 4: Route Groups, Trunks, and Dial Plans
- Lesson 5: Webex Calling Routing Flows
- Lesson 6: Webex Calling Caller Identity
- Lesson 7: Interworking Webex Calling and Unified CM On-Premise
- Lesson 8: Call Routing with Premises-based PSTN
- Lesson 9: Dial Plan
- Lesson 10: PSTN Migration
- Lesson 11: Survivability
- Lesson 12: ICE: Media Path Optimization
- Lesson 13: PSTN for Room Video Systems
- Module Summary
Module 15: Webex Calling Site Survivability
- Module Topics
- Lesson 1: PSTN / Gateway Troubleshooting Overview
- Lesson 2: Troubleshooting Call Routing
- Lesson 3: Troubleshooting PSTN Calling
- Lesson 4: Troubleshooting Case Study
- Module Summary
Module 16: Webex APIs, Integrations and Macros
- Module Topics
- Lesson 1: Site Survivability Solution Overview
- Lesson 2: Webex App and Endpoint Changes
- Lesson 3: Call Forward Unreachable Setting
- Lesson 4: Emergency Calling
- Lesson 5: Survivability Call Flows
- Lesson 6: Deployment Workflow
- Lesson 7: Managing Gateways from the Webex Control Hub
- Lesson 8: Add a New Gateway Instance in Control Hub
- Lesson 9: Enroll the Gateway in the Control Hub
- Lesson 10: Assign Survivability Service to the Gateway from within the Control Hub
- Lesson 11: Platform Licenses
- Lesson 12: Certificates
- Lesson 13: Common Global Configuration
- Lesson 14: Data Sync and Updated CLI
- Lesson 15: Debugs
- Lesson 16: Show Commands
- Lesson 17: Limitations and Restrictions
- Lesson 18: Testing Survivability
- Lesson 19: Colocation of Unified-SRST with Webex-SGW
- Module Summary
Module 17: Webex Calling E911 Emergency Call Handling
- Module Topics
- Lesson 1: Emergency Calling Overview
- Lesson 2: Setup E911 Account
- Lesson 3: RedSky Configuration
- Lesson 4: Webex Calling E911 Configuration
- Lesson 5: Enhanced E911 Phone Tracking
- Module Summary
Module 18: Webex Calling Integration with MS Teams
- Module Topics
- Lesson 1: Microsoft Calling Overview
- Lesson 2: Microsoft Direct Routing with CUBE
- Lesson 3: Webex Calling for Microsoft Teams
- Lesson 4: Webex Calling for Microsoft Teams Configuration
- Module Summary
Module 19: Monitoring, Analytics, and Troubleshooting with Webex Control Hub
- Module Topics
- Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
- Lesson 2: Webex Sites Status
- Lesson 3: Webex Calling Alerts and Webhooks
- Lesson 4: Webex Analytics > Dashboards
- Lesson 5: Webex Analytics > Calling
- Lesson 6: Webex Analytics - Calling Media Quality
- Lesson 7: Webex Analytics - Calling Detailed Call History
- Lesson 8: Webex Analytics - Call Queue Stats
- Lesson 9: Webex Analytics - Call Queue Agent Stats
- Lesson 10: Webex Analytics - Live Queue Stats
- Lesson 11: Webex Analytics - Calling Auto-Attendant
- Lesson 12: Webex Analytics - Devices - Headsets
- Lesson 13: Webex Troubleshooting
- Lesson 14: Webex Calling Reporting
- Lesson 15: Phone Logs and Problem Reports
- Module Summary
Module 20: Webex Calling Troubleshooting
- Module Topics
- Lesson 1: Webex Calling Troubleshooting Overview and Tools
- Lesson 2: Understanding SIP Protocol
- Lesson 3: Diagnosing Switch Issues
- Lesson 4: Troubleshooting Device Registration
- Lesson 5: Troubleshooting Phone and Soft Client Issues
- Lesson 6: Troubleshooting Media Quality
- Lesson 7: Troubleshooting Webex Authentication
- Lesson 8: Troubleshooting User Onboarding and Provisioning
- Module Summary
Module 21: Webex Calling API Overview
- Module Topics
- Lesson 1: Webex API Basics
- Lesson 2: Webex Calling API
- Lesson 3: Webex Calling AI
- Module Summary
LAB OUTLINE
Lab 1: Initial Cisco WebEx Control Hub Organization Configuration
Lab 2: Webex Calling - Initial Setup
Lab 3: Assessing the Network Environment
Lab 4: Configure and License IP Phones and Webex App
Lab 5: Migrate IP Phone from Enterprise to MPP
Lab 6: Configure Webex Calling for Room Devices
Lab 7: Configure Control Hub for Calling
Lab 8: Configure Locations and Numbers
Lab 9: Configure Webex Calling Settings
Service Settings
Client Settings
Lab 10: Configure Webex Calling Phone Features
Auto Attendant
Call Park Extension
Call Park Group
Call Pickup
Single Number Reach
Paging Group
Receptionist Client
Virtual Extension
Voicemail Group
Announcement File
Lab 11: Webex Group Call Management
Auto Attendant Call
Queue Hunt Group
Audio Files
Agent Settings
Supervisor Settings
Lab 12: Configuring Call Recording
Lab 13: Configuring Premise Based PSTN
Deploy PSTN Gateway
Trunk
Route Group
Dial Plans
Verify Call Routing
Zone
Lab 14: Using Analytics to Troubleshoot Webex Calls
Lab 15: Troubleshooting Webex Calling Call Flows, Authentication, and Device Registration
Lab 16: Using APIs in Webex Calling
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