The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) V1.1 course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing. This course prepares you for the Implementing Cisco Advanced Call Control and Mobility Services (300-815 CLACCM) exam.
How you’ll benefit
This class will help you:
Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM
Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
Why Attend with Current Technologies CLC
Our Instructors are the top 10% rated by Cisco
Our Lab has a dedicated 1 Gig Fiber Connection for our Labs
Upon completing this course, the student will be able to meet these objectives:
Analyze and troubleshoot SIP, H.323, and media protocols
Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager
Implement call coverage in Cisco Unified Communications Manager
Configure and troubleshoot Cisco Unified Communications Manager Device Mobility
Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
Implement Cisco Unified Communications Manager Express for SIP phones
Implement globalized call routing within and between Cisco Unified Communications Manager clusters
Implement Media Gateway Control Protocol (MGCP) fallback and Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS® XE gateways
Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager
Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
Before taking this course, you should have the following knowledge and skills:
Internet web browser usability knowledge and general computer usage
Basic understanding of networking technologies
Basic understanding of voice and video
Describe the different codecs and how they are used to transform analogue voice into digital streams
Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
Describe the Cisco Collaboration solutions architecture
Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
Describe and configure endpoints and commonly required features
Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
Define Quality of Service (QoS) and its models
Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
Describe a dial plan and explain call routing in Cisco Unified Communications Manager
Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
Configure calling privileges in Cisco Unified Communications Manager
Implement toll fraud prevention
Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
Implement a Cisco gateway for PSTN access
Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
Implement and troubleshoot media resources in Cisco Unified Communications Manager
Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
The following Cisco courses can help you gain the knowledge you need to prepare for this course:
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