NEW- Administering Cisco Unified Communications 15.0 (ACUCC15)

This is a 5-day hands-on comprehensive course on Administering Cisco Unified Communications Manager (CUCM) version 15 and Unity Connection (CUC) version 15 equips IT professionals with essential skills to effectively manage, secure, and troubleshoot Cisco’s Unified Communications solutions, ensuring seamless voice, video, and messaging services within organizations. Student will discover Cisco Unified Communication Management, initial endpoint and user configuration to a solution deployment using Cisco UC Features and Components. Students will have extensive labs in which they will Administer and Troubleshoot a Cisco 15.0 UC Deployment, including Cisco Unity connection for voicemail and Cisco IM and Presence, and Cisco Expressways for Mobile and Remote Access.

The software applications that are covered in this course include: 

• Cisco Unified Communications Manager (CUCM) 15.0
• Cisco Unity Connection 15.0
• Cisco Unified Communications Manager IM and Presence (IMP) 15.0
• Cisco Expressway (MRA) 15.0

How you’ll benefit

This class will help you:

• Learn how to optimize the management of CCE solutions for proactive management of contact center tasks
• Manage the effects of using CCE solutions for scalability and interaction between the solution components for centralized application management

Why Attend with Current Technologies CLC

• Our Instructors are in the top 10% rated by Cisco
• Our Lab has a dedicated 1 Gig Fiber Connection for our Labs
• Our Labs run up to Date Code for all our courses

• Introduction to Cisco Unified Communications Manager
• Deploying and Managing Cisco Collaboration Endpoints
• Media Resources
• Cisco CUCM Gateways and SIP Trunks Overview
• CUCM Disaster Recover System
• Troubleshooting Cisco Unity Deployment
• Cisco Unified IM and Presence (IMP)
• Mobile and Remote Access (MRA)

The primary audience for this course is as follows: 

• Network Administrators and Engineers
• Meeting Administrators and Engineers
• Collaboration Administrators and Engineers
• Voice / UC / Collaboration / Communications Engineers
• Collaboration Sales / Systems Engineers

N/A

Module 1: Cisco Unified Communications Manager (CUCM) Management

• Module Topics
• Lesson 1: Cisco Unified Communications Manager Bulk Administration Tool (BAT)
• Lesson 2: Migrating Phones
• Lesson 3: Cisco Unified Communications Manager Self Provisioning
• Lesson 4: Cisco Unified Communication Manager OS Command Line Tools
• Lesson 5: Cisco Unified Communications Manager Loading Cisco Option Packages (COP)
• Lesson 6: Cisco Unified Communications Disaster Recovery Tools
• Module Summary

Module 2: User Administration

• Module Topics
• Lesson 1: Creating and Importing User Accounts
  • Manual User Creation
  • Bulk User Creation and Management
  • User Templates
  • LDAP Integration and Directory Synchronization
• Lesson 2: User Roles and Access Control
  • User Roles and Permissions Overview
  • Assigning User Roles
  • Feature Access Control with Service Profiles
• Lesson 3: User Groups and Organizational Structure
  • Creating User Groups
  • Role-Based Access Control (RBAC)
  • Configuring Access Control and Permissions at Group Level
• Lesson 4: Device Association and Management
  • User Device Profiles
  • Extension Mobility and Device Customization
  • Mobile and Remote Access (MRA)
• Lesson 5: Advanced User Management and Customization
  • Personal Directory and Contact Integration
  • Self-Service User Portal
• Lesson 6: User Administration Best Practices
  • Standardizing User Templates
  • Security and Compliance Considerations
  • User Administration Troubleshooting
• Module Summary

Module 3: Deploying and Managing Cisco Collaboration Endpoints 

• Module Topics
• Lesson 1: Planning and Preparing for Deployment
  • Assessing Network Requirements
  • Network bandwidth and Quality of Service (QoS) considerations
  • Establishing Endpoint Deployment Policies
  • User and Endpoint Licensing
• Lesson 2: Overview of CUCM-supported endpoints (IP phones, softphones, video endpoints)
  • Cisco 6800, 7800, 8800, and 9800 Series Phones
  • Video Endpoints
  • Jabber
  • Webex App
• Lesson 3: Endpoint Registration and Configuration
  • Endpoint Registration Options
    • Manual Configuration
    • Auto-Registration
    • Bulk Administration Tool (BAT) for Endpoint Deployment
    • Mobile and Remote Access (MRA) Setup
• Lesson 4: Configuring Device Pools, Regions, and Locations
  • Device Pool Configuration
  • Region and Location Settings for Bandwidth Management
• Lesson 5: Adding and Configuring IP Phones
  • Manual Phone Setup
  • Using Device Templates for Standardization
  • Phone Customization Options
    • Configuring custom ringtones, background images, and branding options
    • Additional features like call waiting, message waiting indicators (MWI), and call forwarding
• Lesson 6: Deploying Softphones and Video Endpoints
  • Cisco Jabber and Webex Softphone Configuration
  • Video Endpoint Setup and Configuration
  • Provisioning for High-Quality Video
• Lesson 7: Extension Mobility and Device Profiles
  • Configuring Extension Mobility
  • Managing Device Profiles
• Lesson 8: Endpoint Security and Compliance
  • Device Security Profiles
  • Trust Lists and Certificate Management
  • Endpoint Authentication and PIN Policies
• Lesson 9: Endpoint Monitoring and Troubleshooting
  • Real-Time Monitoring and Alarms
  • Common Troubleshooting Scenarios
  • Reporting and Usage Analytics
• Module Summary

Module 4: Call Routing and Dial Plan

• Module Topics
• Lesson 1: Introduction to Call Routing and Dial Plans
  • Dial plans, route patterns, and calling search spaces.
  • Dial Plan Design Best Practices
• Lesson 2: Route Patterns, Route Lists, and Route Groups
  • Route Patterns
    • Configuring route patterns
    • Using wildcards and variable-length route patterns
  • Route Lists and Route Group
  • Local Route Groups and Globalization
• Lesson 3: Partitions and Calling Search Spaces (CSS)
  • Configuring Partitions for Call Access Control
  • Calling Search Spaces (CSS)
  • Using CSS and Partitions for Security and Call Restriction
• Lesson 4: Translation Patterns and Digit Manipulation
  • Translation Patterns for Number Transformation
  • Digit Manipulation with Transformations
  • Digit Stripping and Prefixing
• Lesson 5: Configuring Call Routing for On-Net and Off-Net Calls
  • On-Net vs. Off-Net Calls
  • PSTN and VoIP Gateway Integration
  • Emergency and Priority Call Routing
• Lesson 6: Time-of-Day (ToD) Routing
  • Implementing Time-of-Day Routing Rules
  • Configuring ToD for Seasonal and Variable Call Flows
• Lesson 7 Implementing Advanced Call Routing Features (optional)
  • Call Admission Control (CAC) for Bandwidth Management
  • Automated Alternate Routing (AAR)
• Lesson 8: Centralized and Distributed Call Processing
  • Centralized Call Processing Design
  • Distributed Call Processing Design
• Dial Plan Testing, Monitoring, and Optimization
  • Dial Plan Testing and Verification
  • Call Routing Monitoring and Alarms
  • Dial Plan Optimization
• Module Summary

Module 5: Media Resources

• Module Topics
• Lesson 1: Introduction to Media Resources
• Lesson 2: Configuring Media Resource Groups and Media Resource Group Lists
  • Media Resource Groups (MRGs)
  • Media Resource Group Lists (MRGLs)
  • Using MRGLs for Resource Prioritization and Optimization
• Lesson 3: Configuring Music on Hold (MoH)
  • Understanding Music on Hold (MoH)
  • Setting Up MoH Audio Sources and Multicast MoH
  • Customizing MoH for Different Scenarios
• Lesson 4: Conference Bridges and Conferencing Resources
  • Overview of Conference Bridges
  • Configuring Software and Hardware Conference Bridges
  • Assigning Conference Resources to Media Resource Groups
• Lesson 5: Transcoding and Media Termination Points (MTP)
  • Understanding Transcoding Requirements
  • Configuring Transcoding Resources
  • Media Termination Points (MTP) and Their Usage
• Lesson 7: Quality of Service (QoS) for Voice and Video Traffic
  • Overview of QoS and Its Importance
  • Configuring QoS for CUCM
  • QoS Design for Multi-Site and WAN Deployments
• Lesson 8: Voice Quality Monitoring and Troubleshooting Tools
  • Monitoring Voice Quality with RTMT
  • Call Detail Records (CDR) and Call Quality Metrics
  • CUCM Tools for Voice Quality Troubleshooting
• Lesson 9: Bandwidth Management and Call Admission Control (CAC)
  • Configuring Call Admission Control (CAC)
  • Implementing Enhanced Locations CAC (ELCAC)
  • Managing Bandwidth for Video Calls and Collaboration Traffic
• Lesson 10: Media Resource and Voice Quality Optimization
  • Optimizing Media Resource Allocation
  • Voice Quality Optimization Techniques
  • Proactive Maintenance and Troubleshooting
• Module Summary

Module 6: Cisco CUCM Gateways and SIP Trunks Overview

• Module Topics
• Lesson 1: Introduction to Gateways and SIP Trunks in CUCM
  • Overview of Gateways and SIP Trunks
  • Gateway Types and Protocols
  • SIP Trunking Benefits and Use Cases
• Lesson 2: PSTN Gateway Options and Configurations
  • Analog and Digital Gateways
  • Choosing the Right Gateway Protocol
  • Basic Gateway Configuration in CUCM
• Lesson 3: MGCP Gateway Configuration and Management
  • Understanding MGCP Protocol and Its Benefits
  • Configuring MGCP Gateways in CUCM
• Lesson 4: SIP Gateway Configuration and SIP Trunks
  • Overview of SIP Protocol and SIP Trunks
  • Configuring SIP Gateways in CUCM
  • SIP Trunk Configuration and Registration
  • Call Routing with Gateways and SIP Trunks
  • Security and QoS for Gateways and SIP Trunks
• Lesson 5: Troubleshooting Gateways and SIP Trunks
  • Common Gateway and SIP Trunk Issues
  • Using Diagnostic Commands and Logs
  • Best Practices for Gateway and Trunk Maintenance
• Module Summary

Module 7: CUCM Security and Compliance

• Module Introductions
  • Topic List
• Lesson 1: Introduction to CUCM Security and Compliance
  • Importance of Security and Compliance in Unified Communications
  • CUCM Security Model
• Lesson 2: Certificate Management and CUCM Trust Store
  • Introduction to Certificates and Public Key Infrastructure (PKI)
  • Installing and Managing Certificates
  • CUCM Security Certificates and Device Authentication
• Lesson 3: Transport Layer Security (TLS) and Secure Real-Time Protocol (SRTP)
  • Overview of TLS and SRTP Protocols
  • Configuring TLS for SIP Trunks and Secure Device Registration
  • Implementing SRTP for Media Encryption
• Lesson 4: Endpoint Security and Access Control
  • Device Authentication and PIN Policies
  • Implementing Access Control Lists (ACLs)
  • Endpoint Hardening Techniques
• Lesson 5: Call Restriction and Fraud Prevention
  • Configuring Call Restrictions for Security
  • Automated Call Fraud Prevention Measures
  • Time-of-Day Call Restriction
• Lesson 6: Secure Network Configuration and Firewall Settings
  • Securing Network Connections to CUCM
  • Enabling Secure Protocols for Management Access
  • Network Segmentation for CUCM Security
• Lesson 7: Auditing, Logging, and Monitoring for Compliance
  • Enabling CUCM Audit Logs
  • Call Detail Records (CDR) and Call Management Records (CMR)
  • Proactive Monitoring with Real-Time Monitoring Tool (RTMT)
• Lesson 8: CUCM Security and Compliance Best Practices
  • Regular Security Audits and Assessments
  • Patch Management and Updates
  • Incident Response and Disaster Recovery Planning
• Module Summary

Module 8: CUCM Disaster Recover System

• Module Introductions
  • Topic List
• Lesson 1: Introduction to the CUCM Disaster Recovery System
  • Disaster Recovery System Overview
• Lesson 2: Planning the Disaster Recovery Strategy
  • Identifying Backup Requirements and Priorities
  • Assessing Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO)
• Lesson 3: Configuring Backup Devices and Locations
  • Supported Backup Devices and Media Options
  • Network Requirements for Backup
  • Configuring Backup Locations in DRS
• Lesson 4: Scheduling Backups in CUCM DRS
  • Creating Backup Schedules
  • Best Practices for Backup Scheduling
  • Managing Backup Retention Policies
• Lesson 5: Performing Manual (On-Demand) Backups
• Lesson 6: Understanding and Configuring Clustering and Redundancy
  • CUCM Cluster Configuration for High Availability
  • Disaster Recovery for Multi-Site Deployments
  • Configuring Publisher-Subscriber Failover
• Lesson 7: Performing System Restoration and Recovery
  • Restoring Backups Using the DRS Interface
  • Validating Post-Restoration Functionality
  • Common Restoration Challenges and Solution
• Lesson 8: Monitoring and Troubleshooting the Disaster Recovery System
  • Monitoring Backup Status and Health
  • Accessing Backup Logs and Troubleshooting Errors
  • Reporting on Backup and Recovery Performance
  • Lesson 9: CUCM Disaster Recovery Best Practices
• Module Summary

Module 9: Administering Cisco Unity Connection

• Lesson 1: Cisco Unity Connection Overview
• Lesson 2: Cisco Unity Connection Integration
  • CUCM and UC Integration
  • LDAP Integration
  • Unified Messaging Integration
• Lesson 3: User and Mailbox Management
  • User Account Creation and Mailbox Setup
  • User Synchronization with LDAP
  • Class of Service (CoS) and Access Control
• Lesson 4: Mailbox Features and Voice Messaging Options
  • Configuring Mailbox Features
• Lesson 5: Call Management and Call Handlers
  • Configuring Call Handlers
  • Auto Attendants and Directory Handlers
  • Interview Handlers for Custom Call Routing
• Lesson 6: Configuring Unified Messaging Features
  • Unified Messaging with IMAP and Exchange
  • Voicemail to Text and Speech
  • Custom Notifications and Message Alerts
• Lesson 7: Unity Connection Security and Compliance
  • Mailbox Security and PIN Policies
  • Secure Messaging Options
  • Compliance and Regulatory Requirements
• Lesson 8: Unity Connection Integration with Cisco Unified Communications
  • Integration with CUCM and Jabber
  • Integration with Webex and Mobile Clients
  • Fax Integration and Additional Service
• Lesson 9: Monitoring, Reporting, and Troubleshooting
  • System Monitoring with RTMT
  • Diagnostic Tools and Troubleshooting
  • CUC Reporting and Analytics
• Lesson 10: Unity Connection Backup, Restore, and Disaster Recovery 
  • Configuring the Disaster Recovery System (DRS)
  • High Availability and Redundancy Options
• Lesson 11: Unity Connection Unified Messaging
• Module Summary

LAB OUTLINE

Lab 1: Configuring Cisco Unified Communications Manager Initial Settings              

Topology and Addressing             

Visual Objective 

• Task 1: Explore the Lab Environment
• Task 2: Verify Default Configuration and Perform Initial Configuration

Lab 2: Deploying Endpoints and Users     

Topology and Addressing             

• Task 1: Configure IP Phones

Lab 3: Implementing Endpoint Addressing and Call Routing           

• Task 1: Identify the Differences of a Directory Number and a Line Appearance
• Task 2: Configure Overlapping Directory Numbers and Urgent Priority

Lab 4: Implementing Calling Privileges    

• Task 1: Configure Partitions and CSS for Accessing Directory Numbers

Lab 5: Implementing Call Coverage          

• Task 1: Create a Line Group
• Task 2: Create a Hunt List
• Task 3: Create a Hunt Pilot
• Task 4: Test Call Distribution

Lab 6: Configure Extension Mobility         

• Task 1: Create a Report for Unified CM Phone Feature List for Extension Mobility
• Task 2: Activate Extension Mobility Services
• Task 3: Configure the Cisco Extension Mobility Phone Service
• Task 4: Subscribe Phones to the Extension Mobility Service
• Task 5: Subscribe Phones to the Extension Mobility Service
• Task 6: Create a Device Profile
• Task 7: Configure Service Parameters for Extension Mobility
• Task 8: Test Extension Mobility

Lab 7: Connecting Enterprise Network to SIP Trunk Provider         

• Task 1: Configure SIP Trunk Security Profile
• Task 2: Configure SIP Profile
• Task 3: Configure SIP Trunk CUBE1
• Task 4: Configure Route Groups for Outbound Calling
• Task 5: Configure a Route list for Outbound Calling
• Task 6: Set up Long Distance Route Pattern
• Task 7: Set up Long Distance Route Pattern
• Task 8: In this task you will add the necessary route patterns for emergency calls
• Task 9: Test the Long Distance Route Pattern

Lab 8: Integrating Cisco Unity Connection with Cisco Unified Communications Manager

• Task 1: Change the Phones for the next section
• Task 2: Configure Cisco Unified Communications Manager     for SIP Integration
• Task 3: Create SIP Trunk Security Profile and SIP Trunk
• Task 4: Integrate Cisco Unity Connection Using SIP
• Task 5: Use Cisco Unified (RTMT) to Use the Port Monitor
• Task 6: Discover Call Routing in Cisco Unity Connection
• Task 7: Discover the Default Call-Routing Behavior for Forwarded Directed Call Routing

Lab 9: Configuring Cisco Unity Connection Users

• Task 1: Modularize and Automate User Creation

Hardware Lab 10: Configuring Cisco Unity Connection System Settings    

• Task 1: Set Up the System
• Task 2: Create Users on the LDAP Server Including Required Attributes
• Task 3: Integrate Cisco Unity Connection with the LDAP Server
• Task 4: Import Users from the Cisco Unified Communications Manager

Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager   

• Task 1: Set up Cisco Unified Communications Manager for Presence Integration
• Task 2: Set Up Cisco Unified Communications IM and Presence
• Task 3: Configure Service Discovery

Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

• Task 1: Configure CSF Devices in Cisco Unified Communications Manager
• Task 2: Configure TFTP and CCMCIP Profile Settings
• Task 3: Configure CTI for Deskphone Control
• Task 4: Configure UC Services
• Task 5: Configure the Service Profile
• Task 6: Cisco Jabber Login and Functionality Test
• Task 7: Use RTMT to View Performance Counters
• Task 8: Use the Cisco Unified IM and Presence Reporting Tool

Lab 13: Configure Alarms and Traces in Cisco Unified Serviceability            

• Task 1: Configure an Alarm
• Task 2: Configure an Alarm Definition
• Task 3: Troubleshooting Trace Configuration. (view only)
• Task 4: Trace Configuration

Lab 14: Collecting and Inspecting Traces files

• Task 1: Collecting Files

Lab 15: Using Performance Monitor and Reporting in CUCM

• Task 1: Using the RTMT Performance Tool
• Task 2: Using the RTMT Remote Browse Feature
• Task 3: Using the RTMT Query Wizard Feature
• Task 4: Exploring the RTMT Syslog Viewer

Lab 16: Troubleshooting Database Replication

• Task 1: Troubleshooting Database Replication using CUCM Reports
• Task 2: Troubleshooting Database Replication Using CUCM RTMT
• Task 3: Troubleshooting Database Replication using CUCM Command Line Interface (CLI) tools